Showing posts with label windows 101. Show all posts
Showing posts with label windows 101. Show all posts

Thursday, June 14, 2012

Chicago Firefighters Rescue WC'rs

Firefighters Rescue Workers Dangling From Scaffold On Downtown High-Rise
  
Scaffolding Rescue
Firefighters rescued two men from a window-washing ledge that tipped on the side of the Garland Building downtown. (Credit: Greg Davis/WBBM Newrsadio/CBS)


CHICAGO (CBS) — Firefighters made a daring rescue high above the Loop Thursday morning, as two workmen nearly fell off their scaffolding at a high-rise office building downtown.
The two workmen were on a window-washing platform on the 16th floor of the Garland Building, at 50 E. Washington St. across Garland Court from the Chicago Cultural Center.
Something went wrong, and they were left dangling.

But firefighters quickly rushed in to help.
“Apparently one of the motors did not stop when they came to the floor that they wanted to work on. Fortunately, they were close to a window, and we were able to secure our firefighters and get them through a window,” said Chicago Fire Battalion Chief Steve Little.
Both men were successfully pulled through the window, and no one was hurt.

Source: http://chicago.cbslocal.com/2012/06/14/firefighters-rescue-workers-dangling-from-scaffold-on-downtown-high-rise/

Window washer probe could take longer than expected (Calgary)

It could take six months to get to the bottom of what caused the platform holding two window-washers to fail Monday morning.

Occupational Health and Safety will begin speaking to witnesses of the accident as well as the company who employs the men who were left dangling in harnesses from a downtown building.

The Calgary Fire Department's high angle rescue team freed both men who were taken to hospital and suffered no injuries.

OHS says the interview and investigation process typically takes three to six months.

Source:  http://www.660news.com/news/local/article/372759--window-washer-probe-could-take-longer-than-expected

Tuesday, June 12, 2012

Window washers rescued from downtown Calgary building (Photos)

Two workers rescued after hanging by ropes from downtown Calgary office tower

A worker is taken away in an ambulance after firefighters rescue him and another worker after their platform gave way while working at the 12th floor of the Elveden Centre building on 7th Avenue and 7th Street S.W. on Monday June 11, 2012 in Calgary.
A worker is taken away in an ambulance after firefighters rescue him and another worker after their platform gave way while working at the 12th floor of the Elveden Centre building on 7th Avenue and 7th Street S.W. on Monday June 11, 2012 in Calgary.

Photograph by: Dean Bicknell , Calgary Herald


A dramatic rescue of two men left dangling 10 stories in the air off of a downtown high rise captivated the attention of hundreds of office workers Monday.
Fire crews were called to the Elveden Centre in the 700 block of 7th Avenue SW. around 10:30 a.m. to rescue two workers who had been left stranded, clinging to their life lines, after the platform beneath them collapsed.
Both men were successfully lowered into the bucket of an awaiting fire truck shortly before noon.
From a south-facing window on the 17th floor of Sun Life Plaza, Shovik Sengupta watched this morning’s harrowing scene unfold.
The data analyst said he looked out the window shortly before 11 a.m. to see two men dangling from ropes.
“At the first they weren’t moving. They were staying very still. I don’t know if it’s because they are injured or because they don’t want to mess up their safety harness,” said Sengupta.
Sengupta watched as a rescuer lowered himself to the men who were clinging to ropes approximately 10 stories above the ground.
Below where the men had been dangling, the ground appears to be littered with debris, including buckets and window washing equipment.
“We missed the fall but we heard the sirens and we all came to the window,” he said. “At first it was pretty jarring to see two guys hanging from the building who aren’t moving.”
“It’s never a comfortable thing to see first thing on a Monday morning and you hope for the best.”
A spokesperson with the Calgary fire department said both workers were wearing lifelines when the platform collapsed.
No injuries have been reported and investigators are looking into the cause of the accident.
mpotkins@calgaryherald.com

Read more: http://www.calgaryherald.com/news/calgary/workers+rescued+after+hanging+ropes+from+downtown+Calgary+office+tower+with+photos/6763843/story.html#ixzz1xbNdnrTS

Friday, May 25, 2012

Portland high-rise window washer makes panes shine, come rain or shine

http://media.oregonlive.com/portland_impact/photo/washer1jpg-2c0a74977e8a7f0f.jpg

He turned to the newspaper classifieds, where Clean Services Northwest had this advertisement: High-rise window washer needed.

Welsh was afraid of heights but applied anyway. When asked if he had any experience with high-rises, he lied.

His first job was on the tallest building on Clean Services Northwest's account, the 35-story KOIN Center. He nearly fainted with fear.
When Carlos Welsh was laid off six years ago, he worried how he would support his four young children. He took the first job he was offered, cleaning the exterior windows of Portland's tallest buildings.

He was terrified, but feeding a family trumped his fears. Fortunately for Welsh, he discovered a knack for hanging from a rope several stories above the pavement. 

By now, the 28-year-old is so used to dangling with nothing below him but a bucket of suds and a few stories of atmosphere, he answers cellphone calls in midair.

"I've been cleaning long enough that I don't drop stuff," he says. "The new guys tie their phones to their clothes."

*****

Welsh, of Beaverton, was working as an indoor window cleaner when the boss cut his position.

"I didn't see myself, but I'm sure I was white and shaky," he says. "I was terrified."

Welsh made it through that first descent with the help of an experienced trainer. Within a few weeks, the fear diminished. Instead, his thoughts during a "jump" involved tailoring his window-cleaning strategy to the building's architecture.

http://media.oregonlive.com/portland_impact/photo/wash2jpg-65a83bbd4b4373d2.jpg

Armed with a squeegee and a bucket of soapy water, Carlos Welsh has rappelled from dozens of Portland’s highest buildings as a window washer for Clean Services Northwest. 

"Each one is a little bit tricky," he says. "You have to know what you're doing." 


Now, Welsh is the supervisor working alongside fear-stricken new trainees. He teaches them the ropes while they avoid looking down.

*****
On a recent Tuesday, Welsh and a partner begin a two-week project at The Metropolitan building on Northwest 10th Avenue and Lovejoy Street. At 225 feet, the luxury apartment building is the Pearl District's tallest.

His meticulous hands rarely miss a spot. Leave a streak on a window in those expensive penthouses, Welsh says, and you're bound to get complaints.

"We call it drip, when the water from your squeegee gets on the window," he says. "If your window doesn't look really good, you have to do it again."

After dropping a rope containing his bucket and a small stick of wood to sit on, he climbs over the edge and doesn't stop working until he reaches the ground.

Left to right, down, zigzag back up to the top left corner, then X marks the spot. One window down, countless more to go.

He swings over to the neighboring window and affixes a suction cup to the glass, using it to hold himself in place while he cleans. Right, down, zigzag, zigzag, X.

It's the same routine all the way down. Drop a few feet of rope, refasten your carabiner, dip your squeegee in the dish soap, and swipe.

Eight hours of this is taxing, Welsh says, but it beats sitting at a desk all day.

"I don't like feeling trapped in four walls," he says. "With this job, you're a few days on one building, then you're jumping another one. You're always moving around, and you get to enjoy the weather."

*****

Building managers are required to notify tenants a few days before window cleaners arrive, but Welsh still occasionally catches people off guard when he drops into view. Office workers, in particular, are easy to startle when they're absorbed in a task.

Other washers have caught people in the throes of passion, but Welsh's most extreme encounter was with a naked woman who promptly bolted from the room. She returned in a robe a moment later and opened the window to say hello and laugh about the incident.

"Some people are really nice and give you a tip," he says. "Others shut the blinds in front of you. They think you're looking in, but really you're just looking at the window."

Passing pedestrians often ask questions or shout salutations and words of encouragement. Children, in particular, get excited when they spot Welsh hanging high above.

"They're too little to understand how you're doing it," he says.

*****
Cleaning windows requires more than a head for heights. Today, for instance, Welsh has to contend with exterior beams that jut several yards from the building. To reach the windows, he'll have to swing in, then cling to the suction cup with one arm while the other reaches overhead to clean.

It's not easy on the arm muscles.

"Rock climbers have applied before, thinking it will be kind of like a sport," he says. "But it isn't as easy or fun as it looks to them."

His only protection is a breathable waterproof coat and pants, a baseball cap and a white beanie. No amount of padding would save him if he fell anyway, and accidents are extremely uncommon. Clean Services Northwest has never had one.

The Metropolitan project begins on a rainy, windy and frigid morning at the outset of a particularly wet week. Window washers squeegee through the elements.

"We try to work on the opposite side of the building so we're shielded from the wind," he says.

They cancel gigs only when the weather is unbearably bad. For all the job hazards, Welsh is paid $20 an hour.

At home, he cleans the windows only on nice days, about four times each year.

"I have little kids, so right after I clean the windows the handprints are all over anyway," he says.

Source: http://www.oregonlive.com/portland/index.ssf/2012/05/everyday_people_portland_high-.html

Friday, May 11, 2012

GRIPPSTER LADDER STOPS (PAIR)

 GRIPPSTER LADDER STOPS (PAIR) $15.95
 GRIPPSTER LADDER STOPS (PAIR)
GRIPPSTER LADDER STOPS (PAIR)
Help secure your extension ladder and minimize sudden slipping and sliding with the LADDER STOPS. The STOPS feature round safety cups which expand when in use. This increases stability and "grip-ability". The STOPS also protect your working surface by preventing dents, scuffs and scratches caused by your ladder. The STOPS are placed at the top of the ladder and rest against the work surface.

Have questions about this product, another product, or just need to place an order, please give us a call at 206-624-1636 or go to www.windows101.com

Tuesday, March 27, 2012

Fearless window cleaners

Sky high in Shanghai: Fearless window cleaners at work outside the 101st floor of the world's fourth-tallest building

By Lyle Brennan

|

The wacky workplace slogan of a thousand coffee mugs has never been more true: You don't have to be crazy to work here, but it helps.

Outside the 101st floor of the Shanghai World Financial Center in China, window cleaners are shown preparing for their shift.

More than 30 workers on the window-cleaning team of the supertall skyscraper work in pairs every day.

Tall order: The city sprawls out into the smog as one of the window cleaners readies his squeegee at the Shanghai World Financial Centre, China

Tall order: The city sprawls out into the smog as one of the window cleaners readies his squeegee at the Shanghai World Financial Centre, China

They have to obtain a licence for high-rise operations and must not have high blood pressure or, naturally, suffer a fear of heights.

They are not allowed items which could fall, such as mobile phones or wristwatches, and must stop working in heavy winds.

The centre is the fourth-tallest building in the world, standing at 1,614ft.

It opened in 2008 and houses the highest observation deck on Earth, while the Park Hyatt Shanghai, occupying the 79th to 93rd floors, is the world's second-highest hotel.

Top of the world: It takes a team of more than 30 cleaners, working in pairs every day, to keep the skyscraper looking its best

Top of the world: It takes a team of more than 30 cleaners, working in pairs every day, to keep the skyscraper looking its best

Nerves of steel: The Shanghai World Financial Center dwarfs the already huge buildings of China's biggest city

Nerves of steel: The Shanghai World Financial Center dwarfs the already huge buildings of China's biggest city

Cleaners prepare for work outside the 101st floor of the Shanghai World Financial Center
Shanghai World Financial Center

No room for vertigo: Left, two workers are suspended against the cityscape as they prepare for a shift on the 1,614ft skyscraper, right



Read more: http://www.dailymail.co.uk/news/article-2121059/Fearless-window-cleaners-work-outside-101st-floor-Shanghai-World-Financial-Centre.html#ixzz1qL7qeDYo

Extreme Window Washing - Do a Barrel Roll!

Friday, March 16, 2012

UNITED KINGDOM - Window Cleaning Company Fined When Worker Falls through Skylight

United Kingdom-based Central Window Cleaning Company Ltd. has been fined more than $100,000 (USD) (65,000 pounds) due to alleged safety offenses that led to one of its workers falling through a skylight at a local shopping center, according to information from the Southend-on-Sea Borough Council, which brought charges against the company.

The charges were brought against the company in the Southend Magistrates Court. In addition to the fine, the company faces approximately $14,000 in court costs, to be paid to the Council.

The incident occurred on June 4, 2010, when Tony Rose, 44, of Sittingbourne, Kent, United Kingdom, was working on the roof of the Royals Shopping Centre in Southend-on-Sea, United Kingdom, to clean the landmark dome at the top of the building. He stepped backwards on to a plastic skylight, which the Council alleges gave way beneath him. Rose fell three and half meters down on to a stairwell, and then a further three meters down the stairs and was bruised extensively, according to the release.

"We brought this prosecution because of the very serious health and safety issues which led to this incident," says Southend-on-Sea Borough Council's executive councillor for Public Protection, Waste and Transport, Tony Cox. "Mr Rose was exceptionally lucky not to have been more seriously injured or even killed … The firm failed to carry out a suitable risk assessment, which would have clearly identified the fragile surface, and also failed to take heed of the strict rules about working at height."

Source: http://www.usgnn.com/newsClean20120315.htm

Firefighters rescue window washers stuck on Durham courthouse

The Durham Fire Department came to the rescue of a window washing crew on the new Durham County Justice Center Thursday afternoon. The crew of four was working on an elevated platform on the building, which is under construction at the corner of South Mangum and Dillard streets, when it got stuck between the eighth and ninth floors.

Firefighters headed to the roof and were able to help the four people up to safety. A representative of the company that built the platform accessed it from the roof, found the malfunction and lowered it, firefighters said.

No one was injured.

Source: http://www.wral.com/news/news_briefs/story/10862377/


Firefighters rescue window washers outside new courthouse
16 hrs ago | 255 views | 0 0 comments | 1 1 recommendations | email to a friend | print
By KEITH UPCHURCH

kupchurch@heraldsun.com; 419-6612

DURHAM – Durham firefighters made a dramatic rescue of four window washers Thursday after they got stuck between the eighth and nine floors outside the new downtown courthouse.

The platform they were on – called a swing stage – locked up just before noon as the washers for Sparkle and Shine were cleaning the windows.

Firefighters from the Durham Fire Department’s Technical Rescue Team responded, taking the elevator to the roof of the 11-story building under construction at South Mangum and Dillard streets. Using a rope system, they lowered a firefighter and one of the scaffolding company’s engineers about 12 feet to the platform.

They determined that a piece of equipment was needed and sent for it, according to Battalion Fire Chief David Elston. Meanwhile, firefighters used ropes and harnesses to raise the washers off the swing stage and onto the roof to safety.

A company engineer from Associated Scaffolding fixed the problem and firefighters lowered the swing stage to the ground.

No one was hurt.

Elston said the call came in to firefighters at 11:49 a.m. and the platform was lowered to the ground at 2:09 p.m.

He said Durham County Emergency Medical Services personnel stood by, and Durham police blocked off Mangum Street at Pettigrew Street to traffic.

“The window washers were very appreciative to get off there,” Elston said. “They were pretty spooked when they were stuck.”

Elston said firefighters train for similar emergencies all the time, but are seldom required to put that knowledge into practice.

“It’s nice sometimes to be able to use what we train for to help somebody,” he said. “We were completely confident in being able to get them out safely.”

Read more: The Herald-Sun - Firefighters rescue window washers outside new courthouse

Monday, March 5, 2012

Dad’s sick...so I’m running his window cleaning business

aking up dad’s mantle – window cleaner Jack Smith
aking up dad’s mantle – window cleaner Jack Smith

A SON is keeping his family window cleaning business afloat while his dad fights cancer.

Jack Smith, 20, from Basildon, didn’t want to see the company his father, Matthew Smith, worked hard to build up fold when his dad fell ill, so he took it on himself.

Matthew, 43, was diagnosed with kidney cancer two years ago and underwent gruelling chemotherapy. He is making a good recovery and has entered remission.

Jack, who lives with his dad in Spruce Close, used to work as an underwriter in London, but didn’t want to see Shine Cleaning Services fade away.

He said: “My dad had done it for 15 years, so I decided to take it on. We’re really close – I’d call my dad my best friend – and I feel really proud to have kept the business going by following in his footsteps.

“My dad can’t handle the physical side of the job any more.

“He’s still a bit involved in the financial side, although I do most of it myself.”

Many of the cleaning company’s regular customers have been hiring its services for more than a decade because they built up a rapport with outgoing and friendly Matthew.

Jack said: “A lot of them are pleased to see me carrying on the business, because he was so popular.”

Jack currently cleans houses and small commercial properties across south Essex, but plans to expand the business in the future by securing big contracts and taking on staff.

He said: “I’d love to clean some of the big skyscrapers in London and it would be great to get a contract with Southend Airport, because it’s a big local business.

“If I had children one day it would be great if they could carry the family business into a third generation.”

Source: http://www.basildonrecorder.co.uk/news/9567561.Dad___s_sick___so_I___m_running_his_window_cleaning_business/

Man confesses to love of Window Cleaning

Window Cleaning


While some people may find Window Cleaning a chore, one man has admitted that he simply loves doing it.

Writing on Australia's The Chronicle, Greg Johnson, the chief executive of Toowoomba Chamber of Commerce, told his readers of his passion for Window Cleaning.

He explains that, when window cleaning, he sprays on the cleaning agent, agitates it with the reverse sponge side of the squeegee, and then uses long strokes on the pane with the squeegee.

After this he uses a wet cloth to get moisture out of the corners before using a dry cloth on the surface.

Such is his passion for Window Cleaning that he interviewed professional cleaner Terry Koukoulis, asking for some tips.

The cleaner told Mr Johnson that washing up liquid can be added to a bucket of water for a great solution.

Following this, the cleaner should agitate the sponge side of the applicator on the window surface to get at any tough bits.

They should then squeegee the liquid off in one operatic action that never leaves the surface of the window, before taking a dry cloth to the corners.

It is important to get window cleaning right, because even if people scrub the rest of their home, if the panes are left dirty then it can look unkempt and maybe even derelict.

Posted by Antoaneta TsochevaADNFCR-1604-ID-801308804-ADNFCR

Source: http://www.fastklean.co.uk/news/Window-Cleaning-Advice-London/801308804-Man-confesses-to-love-of-Window-Cleaning-.html

Good Samaritan rescues man left clinging to roof

Published on Saturday 3 March 2012 14:33

A LOCAL window cleaner was left clinging to the roof of a home for half an hour last week as fierce gusts knocked over his ladders, leaving him struggling to stay on the roof.

Yet even as he clung onto the roof traffic drove by as he called for help with only one good Samaritan stopping to help, which he believes saved him from a broken leg or worse.

Stoneyford man Neil Gardner, from Classic Cleaning, was on a sloping roof as he cleaned windows near the Down Royal Racecourse when the drama began last Thursday.

He was left clinging onto the roof from 16 feet in the air for around half an hour.

Neil said: “It was only about 15 to 16 feet high, but I would have broken my leg at least if I had fallen. I am very grateful to the person who stopped for me. I was calling for help but there was nobody around and the homes were all empty because it was the middle of the day.

“I tried to wave down traffic but only one lorry stopped and then drove on saying they couldn’t help me; who would do that to another human being?

“It was horrible anticipating how to jump down, wondering if I could reach nearby bushes to break my fall.”

Neil added: “The person who helped me showed up in a builder’s lorry and he found the ladders that had blown off the side of the house, which allowed me to get down. All I really want is to thank the guy who saved me and say thanks very much, I very much appreciate it.”

Neil, who has been cleaning windows for 18 years, says this is the first time that anything like this has ever happened. The incident also meant that he was late to collect his four-year-old and one-year-old children from Nursery.

Despite his ordeal, he says that it won’t put him off in the future.

“This has never happened to me before, besides, I’ve got to pay the mortgage” he said.

Source: http://www.lisburntoday.co.uk/news/local/good-samaritan-rescues-man-left-clinging-to-roof-1-3579676

Friday, March 18, 2011

Window Washer a Suspect in More Haddonfield, NJ Jewelry Thefts

Window Washer a Suspect in More Haddonfield Jewelry Thefts


Mark Tonelli, of the Magic Window Washing Co., a suspect in more thefts. By Bill Duhart

A Washington Township man charged in a theft spree across three towns, including Haddonfield, is a suspect in two more heists here.

A woman who believes she may have been a victim of Mark Tonelli, of the Magic Window Washing Co., filed a complaint this month after reading a report about him on Haddonfield Patch, police said.

The woman, a resident in the 600 block of Edge Park Drive, said $2,100 in jewelry was missing from her home after Tonelli washed windows there on Nov. 19. She filed a police report on March 7. The woman said the day after Tonelli was at her home, she noticed a pair of diamond earrings, a pendant and a gold chain were missing. She said she didn’t immediately report Tonelli because she didn’t want to falsely accuse him. She said she left Tonelli alone for a short time in her home that day.

The next day, on March 8, a resident in the 200 block of Summit Avenue reported a pair of gold earrings, with pearl and ruby inset, a pearl bracelet and an emerald and gold necklace and a ruby and gold necklace were missing from her home after Tonelli cleaned her windows on Oct. 19. The report did not say why she decided to come forward now.

Tonelli, 48, of 109 Fomalhaut Ave. in the Sewell section of Washington Township, was arrested and charged last month with the theft of nearly $4,500 in jewelry from a Haddonfield residence in the unit block of Wedgewood Lane in November. He was linked to the stolen goods from a pawn shop receipt that included his driver’s license and photo ID.

Tonelli was listed in police reports as the owner of Magic Window Cleaning Co. The charges allege he stole jewelry from the Wedgewood Lane home on Nov. 25 while working there. The resident reported a gold bracelet, a diamond tennis bracelet and a diamond, heart-shaped pendant on a gold chain missing after Tonelli and two assistants cleaned the windows at her home.

Borough police said Tonelli’s arrest was the result of a joint investigation between Haddonfield, Harrison and Medford. He was charged with similar burglaries in all three towns. Tonelli was remanded to Haddonfield municipal court, where a $7,500 full, cash bail was set and then sent to Camden County jail. It was not immediately reported if he was still there or when new charges might be filed.

Source:http://haddonfield.patch.com/articles/window-washer-a-suspect-in-more-haddonfield-jewelry-thefts#photo-5051104

Value Of User-Generated Content

A Message From Christchurch On The Value Of User-Generated Content
by Kaila Colbin,












Here is a sample of the stories I have been told in my quake-stricken home city of Christchurch:

A friend gave mouth-to-mouth to a fallen man, through blood and bone and crushed teeth. The man died. Another, racing down the hill in his car to get to his young son at school, being blocked by rockfall, getting on a bike, arriving marginally further, ditching the bike, running, rounding the corner, seeing the collapsed cliff that had buried the back half of the school. The son is alive.

A third, trapped on the first floor of a building with 25 students, being rescued by a nameless window cleaner who smashed the window and accompanied every person down his ladder, guiding their every step until everyone came out safe.

Here is a taste of what you have to deal with in the aftermath of an earthquake:

You have no power. This means your TV doesn't work, and neither does your Internet or your cordless phone. You can't recharge your cell phone, and you've used up all the batteries frantically trying to get through to your loved ones on the overloaded network. This, of course, is assuming you have your phone and didn't leave it behind, along with your wallet and your laptop, in the frenzied scramble to get out alive while the walls of your building collapsed around you. You have no water to drink, and none to flush the toilet, so you dig holes in the backyard. You may have lost your car, your office, your job, your home, your friend, your spouse. You have to surmount innumerable additional hurdles, deal with insurance companies and government agencies, itemize your destruction and fill out your paperwork: administrative and logistical distractions that require effort and attention just when you are at your lowest in terms of emotional and psychological resources.

Here is some of what you need in the event of a natural disaster:

You need to know your loved ones are alive and OK. You need to know where to get the water, which roads are open, whether any supermarkets are functioning, whether there is additional danger, where the nearest porta-potty is located, where you can get gas for the car. You need to know whether others' experience is better or worse than yours, who needs what kind of help, who is around to help you, and who is just around so you don't feel so desperately alone, so mortally terrified, and so full of grief and uncertainty.

And here is what user-generated content does for you:

It helps you find your loved ones. It tells you where the water is and which supermarkets are functioning. It connects you with those around you, whether they need help, can help you, or neither. If you happen to be overseas when disaster strikes at home, it helps you understand what is happening on the ground, not from a media perspective, but from the perspective of your neighbors, the people who are living and breathing this event, who will be picking up the pieces for years after the CNN and BBC cameras have left, who will have to rely on each other when the world's attention and sympathies inevitably refocus on the next disaster elsewhere.

In a disaster, UGC is not here for your entertainment. It is not competing with network news for ad dollars. It does not care whether you think it should be pitted against the professionals for a journalism award. It is a way for people experiencing the most significant event of their lives to bear witness, to cry out their pain and their suffering and their need, to connect with people close by who are sharing the experience and with people far away who, but for their voices, might mistake these events for a blockbuster movie filmed on a sound stage. No human can fail to be moved by the horrific tragedy of Japan, made so real by the user-generated content coming from that ravaged coastline -- its very lack of professionalism making it so abundantly clear that there is no difference at all between us and them. In these turbulent times, we cannot afford to distance ourselves from the humanity at the other end of the camera, and from the reality that there but for the grace go we.

I'm grateful for your user-generated content, on Twitter or in the comments. Stay safe out there.

Source:http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=146980

Saturday, December 4, 2010

ABM Industries' Undercover Boss, Henrik Slipsager, Revisits 9/11


By Lisa Johnson Mandell, Posted Dec 3rd 2010 @ 4:04PM

There are not many adults in the United States who can't recall exactly where they were when the planes flew into the World Trade Center on 9/11. President and CEO of ABM Industries Henrik Slipsager, this week's Undercover Boss, was in San Francisco, desperately trying to contact his family at home in New York. Two of the workers who participated with him in an 'Undercover Boss' segment were at Ground Zero.

Talking to them about their experiences on that fateful day was the hardest part of Slipsager's 'Undercover Boss' experience. "No matter who you are, it's in your system," he said. "It's digging deep, and it hurts. The most difficult part was not being able to reveal my identity and ask them the questions I really wanted to ask."

A total of 17 ABM employees died on 9/11. Hundreds worked at the World Trade Center when the towers fell, but many were on different shifts.

Recovery time

The employees who were there were given time to recover from the experience, and when they were ready, ABM found them work in other buildings. Slipsager worked with a freight elevator operator who had been with ABM for 26 years, and was cleaning outside the World Trade Center when the planes hit. He said he was grateful for how they were treated by ABM during such a difficult and emotional time.

Maria, another employee with whom Slipsager worked on janitorial duties, lost her 27-year-old nephew on 9/11. He was a foreman for ABM and was working on the 96th floor of one of the towers. Although Slipsager was not great at cleaning the toilets and glass walls under her supervision, he found great dignity and commitment in the way his employees performed their housekeeping duties.

"My goal for being an Undercover Boss, although I'm quite shy, was to show how proud and focused our employees are, and what a good job they're doing," he said. "I believe we accomplished that."

So what, exactly is ABM?

ABM may not be a household name, but chances are you've been in a building that's been serviced by them. ABM stands for American Building Maintenance, which was founded more than 100 years ago and has over 90,000 employees. It's one of the nation's largest facilities services contractors, offering janitorial, engineering, parking and security services for thousands of clients. Slipsager, a Danish immigrant, has been President and CEO since the year 2000.

His cover was that he was an immigrant from Holland or the Czech Republic (let's face it, few Americans can identify a Danish accent) competing with another, younger candidate for a job in the United States. His disguise left a lasting impression: He had "virgin" hair that had never been dyed before, and when he tried to wash the color out, it remained orange for months.

Slipsager's first job for the 'Undercover Boss' episode was at the Tampa airport, working as shuttle operator for Ampco System Parking, a division of ABM. He was too slow at helping people with their luggage, and too fast driving. When he cursed his own ineptitude, that was the final straw for Kenny, the driver who was training him. Slipsager was promptly relieved of his duties. "It was brutal," he said. "But Kenny is such a good kid."

The most dangerous job to date

Next up was the most dangerous job an Undercover Boss has had to do yet. Slipsager worked with a commercial window washing supervisor, a Polish immigrant from Krakow, who required him to attach scaffold cables to the top of a building and wear a harness to go up many floors to clean windows. This was one of Slipsager's worst nightmares, since he's afraid of heights. "If you look closely, you'll see my left hand squeezing the scaffold -- it was cramping I was holding on so tight," he said. When the supervisor told him they had to go higher, Slipsager said he'd had enough and ended that assignment right then and there.

Slipsager is sure that when people see how brave, dedicated and proud ABM workers are, they will have a newfound respect and appreciation of the janitors, cleaners and other service workers that make their lives more comfortable on a daily basis. "People's perception changes when they see these people have interesting lives and names," he said. "'Undercover Boss' gave me the opportunity to show this."

AOL Jobs Asks
Undercover Boss Henrik Slipsager
5 Quick Questions
1. What was your first job? Summer landscaping at age 14.
2. What inspires you? Anything to do with tomorrow.
3. What is the most important trait needed to succeed? Pride in what you do.
4. What is your biggest challenge? Balancing home life with work.
5. What is the best career advice you ever received? Take it! (offered by a colleague when Slipsager had just settled with his family back in Denmark, and he was offered the ABM job, which would require a move back to New York.)

http://jobs.aol.com/articles/2010/12/03/abm-industries-undercover-boss-henrik-slipsager-revisits-9-11/